Help · Support
We’re listening.
A question about the app, trouble signing in, content to report? Write to us: a real person will reply, usually within 48 hours.
Write to us
To speed things up, tell us your iPhone model, your version of Effluve (Profile › Settings › Version) and, if useful, a screenshot.
I.Account and signing in
How do I create an account?
Open the app and sign in with Apple, with Google or with your email address. With email, you receive a sign-in link: no password to remember.
I’m not getting the sign-in link.
- Check your spam folder: the email comes from [email protected].
- The link expires after 5 minutes and works only once: request a new one if needed.
- Open it on the iPhone where the Effluve app is installed.
- Still nothing? Write to us from that same address.
I signed in with Apple and my email is hidden.
Apple gives us a relay address that forwards our messages to you. When you write to us, mention it if you know it (Settings › [your name] › Sign in with Apple, on your iPhone), or write to us from your Apple email address.
How do I change my username, photo or bio?
In the Profile tab, tap “Edit profile” (or “Create your profile” the first time).
II.Deleting my account
How do I delete my account and my data?
Profile tab › Settings icon at the top right › Delete my account, then type the confirmation word the app asks for. It is immediate and permanent: your collection, your lists, your share links, your public profile and your journal are erased.
No longer have access to the app? Write to [email protected] from your account’s email address and we will delete it for you. The details are in the privacy policy.
Does uninstalling the app delete my account?
No. Your account and your collection stay on our servers so you find them again when you sign back in. To erase everything, delete your account from the app before uninstalling it.
III.Reporting content or a person
How do I report a profile or a collection?
On the profile or collection concerned, choose “Report” and give the reason. The Effluve team reviews every report within 24 hours: content that breaks the terms of use is removed and its author banned. You can also write to us with the link to the content.
How do I block someone?
On their profile, choose “Block”. You no longer see each other’s profiles or collections. You can unblock them whenever you like.
IV.Sharing and privacy
Who can see my collections?
Each collection is public (shown on your profile), accessible by link only, or private. You set this in the app, and you can turn off a share link at any time in Settings › Shared links.
Why does the app ask for my location?
Only for the weather in the “Sillage of the day”, and only if you allow it. The location is rounded to about 10 km on your phone and is never sent to Effluve. Without it, suggestions follow the season.
V.Prices and affiliate links
Does Effluve sell fragrances?
No. Offers lead to retailers, where the purchase takes place. Some links are affiliate links: Effluve may earn a commission, at no extra cost to you. That is what keeps the app free and ad-free.
The price shown is wrong.
Prices are collected regularly but may change at the retailer: only the price shown on the retailer’s website is binding. Let us know about the difference and we will correct the offer.
An order, a delivery, a refund?
Contact the retailer you bought from directly: Effluve has no access to your order.